Contact us
Questions about a screen for a window or a door, measuring up, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
For an order enquiry, include your order number and checkout email address. Follow delivery on our Track My Order page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameMagnetic Screens Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- US administration office17 State Street, New York, NY 10004, United States
- Registered addressSuite 8, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@magneticinsectscreens.net
Orders over $75 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I track my order?
Use the tracking link in the email we send when your order is dispatched, or the track my order page on this site.
Can you help me choose a screen?
Yes. Send us the measurements of the window or doorway and the product you are considering, before you order, and we will tell you which size to take.
When will you reply?
Usually within one working day.
What should I put in an order enquiry?
Your order number and the email address you used at checkout. With those two we can find everything else.
Is there a phone number?
There is, and it is on this page. It reaches an international call centre rather than a US office, so email is faster and it is the route we answer first.
Do you have a store I can visit?
No. We sell online only, with no retail premises, which is a large part of why the prices sit where they do.
Where do you ship?
Across the USA.
What does shipping cost?
Free above the order value shown on the shipping page, and a flat fee below it. That page carries the current rate.
How long does delivery take?
5 to 7 days, after a 24 to 48 hour handling time while the order is picked and packed.
My order has not arrived. What now?
Check the tracking link first, then email us with your order number. We will chase the carrier rather than asking you to.
What if it arrives damaged?
Email us with your order number and a photo of the damage and we will put it right.
Can I change my order after placing it?
Email us straight away with the order number. If it has not been picked yet we can usually change it.
Can I cancel an order?
Yes, if it has not shipped. Once it is on its way it becomes a return.
Can I return something?
Yes, within 15 days on a stock size, less the per item handling fee. The refunds and returns page states the fee and the conditions in full.
Do I pay to send a return back?
The return conditions, including the handling fee that comes off the refund, are set out on the refunds and returns page. Email us before you send anything back.
How can I pay?
By credit or debit card through Stripe, or with PayPal.
What currency will I be charged in?
US dollars.
Is my card safe?
We never see or hold your card number. Card payments are handled by Stripe and PayPal payments by PayPal.
I did not get an order confirmation email.
Check the spam folder first, then email us. It is usually a typo in the address at checkout, which we can correct.
Which size do I need for my window?
Measure the opening and take the size above it, then trim the screen down. If you send us the measurements we will confirm which one to buy.
Which size do I need for my door?
Measure the door frame width and height. Doors run from 27.5 to 70.8 inches wide in two heights, and you take the size that covers the frame.
Do you install?
No. Every screen is fitted by the person who buys it, which for most windows is about ten minutes. Nothing is drilled.
Do you make screens to measure?
No. Everything is a stock size that you cut down to fit.
Do you repair screens?
Not as a service, but we sell the parts: replacement mesh, a repair kit, a screen patch, and magnetic strip and frame by the foot.
Can I buy a spare part on its own?
Yes. Mesh, PVC frame, magnetic strip and corner pieces are all sold separately.
Do you sell to trade or in bulk?
Yes. Use the wholesale page and our trade team will come back with pricing and lead times.
Can I order by email or over the phone?
Orders go through the site so the payment stays with Stripe or PayPal. If something is stopping you checking out, email us and we will sort it.
Do you send a receipt or invoice?
Yes, with the order confirmation email. If you need it again, email us with the order number.
Will you email me about anything else?
Only about your order, unless you ask us to. The privacy policy sets out what we hold and why.
Something else is wrong.
Email us and say what happened. There is a person on the other end and no script.