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Refunds and returns

Last updated 6 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

If it arrives faulty, damaged or not as described

That is on us. Email theteam@magneticinsectscreens.net with a photograph and we will repair it, replace it or refund it. You pay nothing, and we pay the return shipping.

The goods we sell carry the implied warranty of merchantability under the Uniform Commercial Code as adopted in your state, and any written warranty is governed by the Magnuson-Moss Warranty Act. Those rights always apply and no fee is ever charged against them.

If you change your mind

There is no general federal right in the United States to cancel an online order, so this window is our own policy.

You can return a product within 15 days of purchase for an exchange or a refund, if:

  • it was bought in the last 15 days,
  • it is in its original packaging and in resaleable condition,
  • and it is not a custom made screen. Custom made screen orders cannot be returned.

A non-refundable $22 per item handling fee applies, which covers the original packing and handling, and the item must be shipped back at your cost to the warehouse it came from. That applies where the reason is a better price found, a change of mind, it does not fit, it is no longer needed, or the wrong item was ordered.

Refunds are processed 24 to 48 hours after we receive the item, back to the original payment method, or held as credit against a future order if you prefer.

Cancelling an order

An order can be cancelled until it ships. Most orders ship within 24 hours, so if you need to change or cancel one, contact us within 12 hours. A 12.5 percent service and processing fee applies to a cancellation once payment has been taken. Once packing and shipping have started, an order cannot be cancelled and the returns policy above applies instead.

How to start a return

Email theteam@magneticinsectscreens.net with your order number and what you would like to happen. Support runs seven days a week and answers within 24 hours.